transparent. easy. intuitive

the Citizen Portal is an application that brings information to Brazilian citizens in an agile and transparent way. The main objective is to find road works through an interactive map that takes us to detail the status of the work, with photos, percentages spent, completion forecast and much more. The target audience is between 25 and 50 years old.

UX designer leading the Citizen Portal website design

conducting interviews, paper and digital wireframing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, iterating on designs and responsive design

conducted interviews with stakeholders, which I later turned into empathy maps to better understand the public and their needs. I discovered that many citizens are interested in following the progress of a project near their home or work. However, figuring out what the correct contract number is and where to find this information is a tedious, difficult and not very intuitive process.

  • experience unable to find information about public works of highways in Brazil.
  • navigation consulting public data in government systems results in a long and not always satisfying journey.
  • interaction small texts without contrasts make legibility and interpretation difficult.
    • typography

    Header: Archivo-Regular 25px

    Body: Archivo-Regular 14px

    Button: Archivo Black 14px
    colors

    Iconography

    the app can downloaded on android and ios phones.
    is also available via the website in a responsive way

    accessibility
  • subtitles for video lessons;
  • universal language icons;
  • representative images.
    • next steps
  • surveys with multiple users;
  • video tutorial for beginners;
  • new research for improvement after launch.
    • case study
    < studio victor veiga